Return/Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,and in its original packaging. You’ll also need the invoice that was emailed to you as proof of purchase.

To start a return, you can contact us at info@sophiehadley.com
If your return is accepted, we’ll send you a postage paid return shipping label to return it back to the our warehouse address: Sophie Hadley Ltd, 48 Carnation Drive, Winkfield Row, Bracknell Berks RG42 7QT

Please note items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 7 business days have passed since we’ve approved your return, please contact us at info@sophiehadley.com or on 07572 900628